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(+34) 922 86 29 91
a large swimming pool surrounded by chairs and umbrellas family Landmar Costa Los Gigantes Family Resort a large swimming pool with a sign that says no diving relax Landmar Hotel Playa la Arena
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Tenerife
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  • Landmar Playa la Arena
  • Landmar Costa Los Gigantes
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Home Cancellation insurance

We answer your questions

  • Under what circumstances are cancellation costs covered?
    Covers up to 25 reasons for cancellation. See the list here.
  • What do I have to do to cancel my booking and request a refund of cancellation costs?
    If you have booked on a Non-Refundable rate and are a Wanderlust tier member, and you meet any of the causes described above, please follow these steps:

    1. Contact us to request cancellation of the reservation and invoice for the expenses.
    2. Send an email to the insurer via flexmyroom@arag.es, providing your personal details, policy number, invoice and proof of the reason for cancellation.
    3. The insurer will contact you as soon as possible to tell you the steps to follow.

    If you have any questions, you can contact the insurer directly by calling ARAG's telephone number: (+34) 91 566 15 88.
  • Who does the insurance cover?
    The insurance covers the person who made the booking and their travel companions.
  • Where can I see all the insurance policy conditions?
    You will receive an email on the day of booking with all the information about your insurance.
  • Rest of frequently asked questions
    To view an extended version of the FAQ you can find more information here.
  • Questions related to COVID coverage
    You can see them here.