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(+34) 922 86 29 91
(+44) 330 912 1151
(+34) 922 86 29 91
a large swimming pool surrounded by chairs and umbrellas family Landmar Costa Los Gigantes Family Resort a large swimming pool with a sign that says no diving relax Landmar Hotel Playa la Arena
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Tenerife
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  • Landmar Playa la Arena
  • Landmar Costa Los Gigantes
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Home Cancellation insurance

We answer your questions

  • Under what circumstances are cancellation costs covered?
    Covers up to 25 reasons for cancellation. See the list here.
  • What do I have to do to cancel my booking and request a refund of cancellation costs?
    If you meet any of the conditions described above and have booked a Non-Refundable rate, please follow the steps indicated below:

    1. Contact us requesting the cancellation of the booking and the invoice for the cancellation expenses.
    2. Contact the insurer by email: flexmyroom@arag.es providing your personal data, your policy number and attaching the invoice and proof of the reason for the cancellation.
    3. The insurer will contact you as soon as possible with instructions to follow.

    If you have any questions, you can contact the insurer ARAG by phone on (+34) 91 566 15 88.
  • Who does the insurance cover?
    The insurance covers the person who made the booking and their travel companions.
  • Where can I see all the insurance policy conditions?
    You will receive an email on the day of booking with all the information about your insurance.
  • Rest of frequently asked questions
    To view an extended version of the FAQ you can find more information here.
  • Questions related to COVID coverage
    You can see them here.